🔒 Your Privacy Matters
Your privacy matters to Speedsy Communication Private Limited ("Company", "we", "VEEL", "us" or "our").
This Privacy Policy describes our policies and procedures on the collection, use, processing, storage, retrieval, disclosure, transfer and protection of your information, including personal information and sensitive personal data that Veel may receive through:
- Your online access, interaction or use of the Veel mobile applications ("Veel App")
- Our website located at https://Veel.bike/, https://www.Veel.rentals/
- Your offline interaction with us including through mails, phones, in person, etc.
- While availing our Services
⚠️ Important Notice
Please read this Policy before using the Veel Platform or submitting any Information to Veel. This Policy is incorporated within our terms and conditions.
✅ User Acceptance
By accessing or using the Veel Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion.
Your Representations
You hereby represent to Veel that:
- The Information you provide is authentic, correct, current and updated
- You have all rights, permissions and consents required to provide such Information
- Your providing of Information will not violate any agreements or applicable laws
- If you disclose Information about other people, you have authority to do so
📖 Definitions
Independent third-party vehicle operators or riders who offer services on the Veel Platform to customers.
A person who wishes to receive services of the Captains or Vendor Partners on the Veel Platform.
Third party providers who offer 2-wheeler rental services on Veel Platform.
Categories of information that could reasonably be used to identify you personally, including name, email address, and mobile number.
Computer, mobile or other device used to access the Services.
Third-party service provider.
📊 What Information Do We Collect?
Information You Provide to Us
🔹 Personal Information
- Account Information: Email address, name, address, mobile number, gender, date of birth, photograph, login credentials, banking information
- Saved Information: Phone number, address, billing information, emergency contacts
- Verification Information: For Captains/Vendor Partners - location details, profile picture, government ID documents, license details, KYC documents, vehicle documents
- Background Check Information: Driver history, criminal records (where permitted), right to work verification
🔹 Information We Collect As You Use Veel App
- Transaction Information: Trip details, addresses, distance traveled, payment information
- Location Data: Precise location data during service requests and trips
- Usage Information: Browser details, URLs, areas visited, time stamps, search results
- Device Information: Device identifier, operating system, geolocation, mobile network data
- Health Information: For Captains - body temperature, symptoms, vaccination status
🍪 Cookies & Data Collection
We use cookies to collect usage information. You can control cookies through your browser settings, though some features may not function properly if disabled.
🎯 Use of Information Collected
Our primary goal in collecting your Information is to provide you with an enhanced experience when using our Services. We use your information for:
Enable you to access the Veel Platform and verify your identity
Monitor feature usage, analyze patterns, and improve user experience
Prevent fraud, detect security breaches, and ensure user safety
Connect customers with captains, enable ride tracking and communication
Send service-related announcements, notifications, and support messages
Comply with applicable laws and regulatory requirements
🚫 What We Don't Do
We do not use the information collected from you for targeted advertising.
🤝 Information Disclosure to Third Parties
We do not sell, share, rent or trade your information, except in these situations:
When You Agree to Share
You may opt to receive information from third parties when accessing third-party links on the Veel App.
Third Parties Providing Services
We share information with our service providers, business partners, and agents who help us:
- Host and operate our services
- Process payments and perform security measures
- Conduct background and identity verification
- Provide customer support and technical services
- Perform analytics and improve our services
Co-Branded Services
Certain services may be provided with third parties such as credit houses, loan providers, sponsors and charities.
Legal and Administrative Reasons
We may disclose your information to:
- Comply with applicable laws and legal processes
- Protect safety, rights, and security of our company and users
- Detect, prevent or address fraud and security issues
- Respond to government requests and law enforcement
🔐 Security
We use industry-standard security practices to protect your information:
- Encryption: Data is encrypted during transmission and storage
- Firewalls: Network security measures to prevent unauthorized access
- SSL: Secure Socket Layers for data transmission
- Access Controls: Limited access to authorized personnel only
⚠️ Security Disclaimer
While we use commercially reasonable security practices, no security system is completely impenetrable. We cannot guarantee absolute security of our databases or transmissions.
🗂️ Data Retention
We retain your information:
- As long as your account is active
- For 180 days after account termination for dispute resolution
- Data may be anonymized and aggregated for analytics purposes
👶 Children's Information
We do not knowingly collect information from children under 18 years of age. Use of the Veel App is only available for persons who can enter into legally binding contracts.
✏️ Changes to Information and Account Management
- You're responsible for maintaining accurate information
- You can update your information through your account settings
- You can modify communication preferences
- Contact us to cancel your account or request data deletion
- Some information may be retained for legal and business purposes
🔄 Policy Changes
We reserve the right to update this Policy from time to time. Any changes will be effective immediately upon posting on the Veel Platform. For material changes, we will notify you by email or through the app.
📢 Stay Informed
We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use indicates acceptance of the updated Policy.