VEEL is committed to providing a respectful, safe, inclusive, and non-discriminatory environment for its customers, drivers, employees, service providers, business partners, and other individuals who interact with the VEEL platform.
This policy applies to interactions involving VEEL's services, including customer bookings, transportation services, driver-partner interactions, customer support, recruitment, employment, business activities, and other interactions with VEEL.
VEEL does not tolerate discrimination or harassment in connection with its services or workplace. All individuals are expected to treat one another with dignity, respect, and professionalism.
VEEL does not permit discrimination based on characteristics protected under applicable law, including race, religion, caste, sex, gender, gender identity, sexual orientation, disability, age, nationality, ethnic origin, marital status, pregnancy, or any other legally protected characteristic.
This policy applies to customers, drivers, employees, contractors, service providers, business partners, and other persons interacting with VEEL.
VEEL expects drivers and other service providers using the VEEL platform to provide services fairly and respectfully without discriminatory treatment.
Examples of prohibited discriminatory conduct may include:
VEEL does not tolerate harassment in connection with its workplace, platform, or services.
Harassment includes unwelcome verbal, physical, written, digital, or other conduct that violates applicable law or VEEL's policies, including conduct based on a person's protected characteristics.
Customers, drivers, employees, contractors, and other individuals using or representing VEEL are expected to maintain respectful behavior.
VEEL prohibits sexual harassment and other unwelcome sexual conduct.
This includes, where applicable:
VEEL will take appropriate action when violations are reported and substantiated.
VEEL expects every customer and driver/service provider to interact respectfully.
Drivers and service providers should not discriminate against customers based on their destination, location, identity, or other protected characteristic.
Similarly, customers should treat drivers and service providers respectfully and should not engage in abusive, discriminatory, threatening, or harassing conduct.
Violations may result in warnings, suspension, restriction, or termination of access to the VEEL platform, subject to applicable policies and law.
Anyone who believes they have experienced or witnessed discrimination, harassment, or other prohibited conduct involving VEEL may report the matter through VEEL's designated support or grievance channels.
Compliance / Grievance Contact:
Email: [your compliance/grievance email]
Address: [your registered/business address]
VEEL will review complaints appropriately and take reasonable steps to address substantiated violations.
VEEL prohibits retaliation against a person who, in good faith, reports discrimination, harassment, or another violation of this policy or participates in an investigation.
A person should not be penalized, threatened, or otherwise subjected to adverse treatment simply for making a good-faith complaint or assisting with an investigation.
VEEL may investigate complaints and take appropriate corrective action based on the circumstances and applicable law.
Depending on the nature and seriousness of a violation, corrective measures may include warnings, training, restrictions on platform access, suspension, termination of employment or engagement, or other appropriate action.
VEEL is committed to conducting its business in accordance with applicable laws, regulations, and requirements in the jurisdictions in which it operates.
Where local law provides additional protections or requirements, VEEL will comply with those applicable requirements.
VEEL may update this policy from time to time to reflect changes in its services, operations, policies, or applicable legal requirements.
The updated policy will be published through the VEEL website or other appropriate communication channels.