VEEL – Terms & Conditions

Last Updated: 29 September, 2026

Welcome to VEEL. By using the VEEL App, website, or services, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. About VEEL

VEEL is a technology platform that connects customers with independent drivers/service providers. VEEL helps customers find and request transportation services through the platform.

The actual transportation service is provided by the driver/service provider, not directly by VEEL.

2. Eligibility

  • You must be 18 years or older to create and use a VEEL account.
  • You must provide accurate and complete information.
  • You are responsible for keeping your account and login details secure.
  • You must not allow another person to use your account.

3. Booking a Ride

  • You can request a ride through the VEEL App.
  • Your request will be shared with available drivers.
  • A driver may accept or reject your request.
  • Once accepted, you may receive the driver's name, contact number, and vehicle details.
  • Ride availability depends on the availability of drivers in your area.

4. Fares and Payments

  • The applicable fare will be displayed or agreed upon through the platform.
  • Payment methods may include online payment or cash, depending on the service.
  • Cancellation charges, if applicable, may apply.
  • Any applicable taxes or additional charges will be communicated to you.
  • Payment terms may vary depending on the service and location.

5. Customer Responsibilities

When using VEEL, you agree to:

  • Use the service only for lawful purposes.
  • Provide correct information.
  • Treat drivers respectfully.
  • Not damage the vehicle.
  • Not misuse or attempt to manipulate the VEEL App.
  • Not create fake or duplicate accounts.
  • Not use VEEL for fraudulent, harmful, or illegal activities.
  • Keep your account credentials confidential.

6. Driver/Service Provider

Drivers/service providers are independent providers.

VEEL provides the technology platform to connect customers and drivers. The driver is responsible for providing the actual transportation service.

VEEL is not responsible for a driver's actions, behaviour, vehicle condition, or service quality, except where required by applicable law.

7. Communication

VEEL may contact you through:

  • Phone calls
  • SMS
  • WhatsApp
  • Email
  • App notifications

We may use your contact details for service-related communication, support, and safety purposes.

8. Safety and Emergency

If the VEEL App provides an SOS/Emergency feature, you should use it only in genuine emergencies.

Emergency information may be shared with appropriate emergency services or trusted contacts where applicable.

9. Prohibited Activities

You must not:

  • Use VEEL for illegal activities.
  • Provide false information.
  • Create fraudulent accounts.
  • Attempt to hack, damage, or disrupt the platform.
  • Upload harmful or illegal content.
  • Copy, modify, or misuse VEEL's software, content, logos, or trademarks.

10. Platform Availability

VEEL works to keep the platform available and functioning properly. However, the service may sometimes be unavailable because of:

  • Internet or network problems
  • Technical failures
  • Server issues
  • Natural disasters
  • Power interruptions
  • Government restrictions
  • Other circumstances beyond VEEL's reasonable control.

11. Intellectual Property

The VEEL name, logo, app, website, design, graphics, text, and other content belong to VEEL or its licensors.

You may use the VEEL App only for its intended personal purpose. You must not copy, modify, sell, distribute, or reverse-engineer the platform without permission.

12. Account Suspension or Termination

VEEL may suspend or terminate an account if:

  • You violate these Terms.
  • You misuse the platform.
  • Fraudulent activity is suspected.
  • Your use creates a risk to VEEL, drivers, customers, or others.

You may stop using VEEL by deleting your account, where this option is available.

13. Liability

VEEL acts as a technology platform connecting customers and service providers.

To the extent permitted by applicable law, VEEL will not be responsible for indirect or consequential losses arising from use of the platform or services. The uploaded Terms currently specify a maximum aggregate liability of ₹1,000.

14. Governing Law

These Terms are governed by the laws of India.

Any dispute will first be attempted to be resolved amicably. If it cannot be resolved, the dispute may be referred to arbitration as provided under applicable law.

15. Changes to These Terms

VEEL may update these Terms from time to time.

Updated Terms will be published on the VEEL App or website. Your continued use of VEEL after an update means you accept the revised Terms.

16. Customer Support & Grievance

For questions, complaints, or support, contact:

Email: shoutout@VEEL.bike

You may also contact VEEL through the support/chat option available in the VEEL App.

 

Veel