Last Updated: September 29, 2026
VEEL is operated by HUBLINK Pvt. Ltd. ("HUBLINK", "VEEL", "we", "us", or "our").
VEEL provides transportation and mobility services that may connect customers with Captains/Drivers and, where applicable, other service providers.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use the VEEL mobile application, website, transportation services, and related features.
This Privacy Policy applies to customers, Captains/Drivers, service providers, and other users of VEEL.
Depending on how you use VEEL, we may collect the following categories of information.
This may include:
When you use VEEL, we may collect information relating to your bookings and trips, including:
If you register as a Captain/Driver or service provider, we may collect information required to verify your identity and eligibility to provide services.
Depending on the services offered, this may include:
Only include specific documents such as licence, insurance, KYC, or permits if VEEL actually collects them.
Location information is an important part of VEEL's transportation services.
Depending on your permissions, device settings, and the features you use, VEEL may collect approximate or precise location information.
For customers, location information may be used to:
For Captains/Drivers, VEEL may collect location information while they are providing or preparing to provide transportation services.
Location may be used to:
If VEEL collects location while the Captain/Driver application is running in the background or when the application is not actively displayed, VEEL will use such access only where necessary for an approved core transportation feature and in accordance with applicable permissions, disclosures, and platform requirements.
VEEL will request only the level of location access reasonably necessary to provide the relevant feature.
Google Play requires background location to be clearly justified as part of the app's core functionality, and the app must provide appropriate disclosure and consent before requesting the relevant permission.
Important: Make sure this section exactly matches what your Android application actually does.
We may use personal information to:
Where permitted by applicable law, we may also use information for service-related offers, rewards, promotions, analytics, and marketing.
We do not sell or rent your personal information.
We may share information when reasonably necessary to provide VEEL services or operate our business.
This may include sharing information with:
We may share information necessary for a Captain/Driver or service provider to provide the requested service.
This may include:
Information necessary to process payments, refunds, and related transactions may be shared with applicable payment service providers.
We may use third-party companies that provide:
We may disclose information where required or permitted by applicable law, court order, legal process, or legitimate government or law-enforcement request.
If HUBLINK or VEEL is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.
VEEL may use third-party payment providers to process payments.
Depending on the payment method, payment information may be collected directly by the applicable payment provider.
VEEL may receive transaction-related information such as:
Complete card, banking, or payment credentials may be handled directly by the applicable payment provider.
When you use VEEL, we or our service providers may automatically collect certain technical information, such as:
The specific information collected depends on the features and third-party technologies actually used by VEEL.
VEEL may use analytics and advertising technologies to:
Depending on the technologies actually integrated into VEEL, these may include services provided by Google, Firebase, Meta, or other analytics and advertising providers.
These technologies may process information such as device and technical information, application activity, advertising identifiers, IP address, and other information permitted by applicable law and platform policies.
VEEL will not intentionally provide advertising providers with payment card credentials, passwords, or other highly sensitive information for advertising purposes.
Where applicable, VEEL will provide required notices, permissions, or consent and will comply with applicable advertising and platform policies.
Important: Do not include Google, Meta, Firebase, or another provider here unless your actual application/website uses that service.
VEEL's website may use cookies, pixels, tags, SDKs, and similar technologies to:
Third-party providers may also use similar technologies when providing analytics, advertising, security, or other services to VEEL.
You may manage certain cookies through your browser or applicable privacy settings.
VEEL may provide safety and emergency-related features that require the processing of certain information.
Depending on the feature, this may include:
Such information may be used to support safety features, respond to incidents, investigate complaints, and protect users.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
If your internal policy specifically provides for a 180-day retention period after account termination, state that clearly and only if it is actually your approved retention policy.
If VEEL allows users to create accounts, users may request deletion of their account and associated personal information through the account deletion feature available in the VEEL application or through VEEL's designated account-deletion webpage.
Some information may be retained where necessary for:
We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Security measures may include encryption in transit, access controls, authentication, monitoring, and other appropriate safeguards depending on the information and system involved.
However, no online service or electronic storage system can guarantee complete security.
Users are responsible for keeping their account credentials confidential.
Depending on applicable law, you may have the right to:
You may contact VEEL using the contact information below.
VEEL transportation services are intended for users who are legally permitted to use the applicable services.
VEEL does not knowingly collect personal information from children where such collection is prohibited without appropriate parental or guardian consent.
If you believe that a child has provided personal information to VEEL in circumstances where such collection was not permitted, please contact us.
VEEL may contain links to or integrations with third-party websites, applications, payment providers, mapping services, or other services.
Those third parties may have their own privacy policies and terms.
HUBLINK does not control the privacy practices of third-party services that it does not operate.
We encourage you to review the applicable third-party privacy policies before providing information to them.
You are responsible for providing accurate and current information when using VEEL.
You should update your account information when necessary and notify us if you believe that your account or personal information has been used without authorization.
We may update this Privacy Policy from time to time to reflect:
When we update this Privacy Policy, we will change the "Last Updated" date at the top of the policy.
For material changes, we may provide additional notice through the VEEL application, website, email, or other appropriate communication channels where required.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way HUB4 handles personal information, you may contact us:
HUBLINK Pvt. Ltd.
HUB4 Privacy Team
Email: support@hub4.in
Phone: +91 7200694764
Address: No. 6, Devi Karumariamman Nagar, Veppampattu, Thiruvallur, Tamil Nadu – 602024, India.